Terms & Conditions
Online Orders
Prices
All prices are shown exclusive of VAT, which will be added to your order at the prevailing rate.
Delivery & Collections
Delivery & collection is charged on all orders. Delivery & collection charges vary by postcode and will be displayed at the checkout screen when ordering online or on customer quotes. Where items are not ready for collection at the agreed time, a return collection charge will be made.
Delivery/collection rates represent a contribution to the overall transportation costs of orders and multiple orders to the same address will, therefore, incur multiple delivery/collection charges.
Orders will be delivered from our central London kitchens as close to your preferred delivery slot as possible. Please bare in mind that London traffic can be an unpredictable beast – whenever possible, we will keep you updated of any delays to your delivery. We cannot guarantee either specific delivery times, nor can we guarantee to be within the selected slot.
Equipment
Where applicable, customers are responsible for the safe return of all crockery and equipment on loan to them. It is the responsibility of the customer to inspect all equipment and crockery on delivery. Any damaged equipment or crockery must be reported to the delivery person on receipt of your order. Any breakages or missing items, not reported on delivery, will be charged to the customer at the full replacement value.
Cancellation Charges
Orders must be cancelled before 2.30pm, 3 working days before the delivery day. After that time, we reserve the right to charge the customer all or part of the order total.
Payment & Invoices
Orders can be paid for by debit or credit card at the time of placing the order. The card charge will be processed on the scheduled dispatch day of your order to allow for any changes to be made. Invoices will be issued on the day of your order and can be downloaded by signing-in to your account at www.grazingfood.com.
Payment terms are strictly 14 days from the date of invoice for credit account customers. Overdue accounts will be suspended until full payment has been received.
Quality Guarantee
In the unlikely event that you are not happy with your order or are missing any items please let us know as soon as it arrives with you by calling 0207 283 2412 or emailing orders@grazingfood.com. We will always endeavour to replace any missing items or offer substitutes for any items you aren’t happy with or will provide a credit or refund when this is not possible. This does not affect your statutory rights.
Event Bookings
1. Definitions
1.1. Elvendon Restaurants Ltd trading as Grazing is referred to as ‘Grazing’ or ‘Grazing Food’.
1.2. The person, firm or company making the booking is referred to as ‘the Client’.
1.3. Confirmation of a booking with Grazing, whether made verbally or in writing by or on behalf of a Client is referred to as ‘the Confirmation’.
1.4. Any function, occasion or other event for which Grazing’s services are engaged or expected to be engaged under these Terms & Conditions us referred to as the ‘Event’.
1.5. Any persons or companies who provide products or services in respect of Events are referred to as ‘Suppliers’.
1.6. The ‘Agreement’ meant the contract between Grazing and the Client to which these Terms & Conditions apply.
2. Quotation
2.1. Quotations are valid until the date specified.
3. Confirmation
3.1. Grazing reserve the right to require Confirmation in writing by email or electronic acceptance of quotes but shall be authorised to proceed with bookings upon verbal Confirmation by the Client based on the Terms & Conditions set our herin.
3.2. All items offered are subject to availability.
4. Numbers
4.1. All prices are quoted for a specific number of guests and any change in numbers can affect the menu, hire, staffing and other event costs.
4.2. Confirmation of final numbers must be provided in writing 7 days prior to the event. After which time any decrease in numbers cannot be accepted and the full charge will be made.
4.3. Should guest numbers fall by 10% or more from the agreed quote, we reserve the right to requote or charge a supplement. Should guest numbers increase after final numbers have been given we reserve the right to charge a supplement for the additional preparation time.
5. Menus
5.1. The client must provide Grazing confirmation of final menu choices 4 weeks prior to the Event date or at the time of confirming the booking if the event date is less than 4 weeks from the time of Confirmation.
5.2. We reserve the right to select an appropriate menu on behalf of the Client if we have not received the Client’s choice by the required date. We reserve the right to substitute menu items on occasion, where ingredients become unavailable or prohibitively expensive due to factors outside of our control.
6. Special Diets & Allergens
6.1. A full list of special dietary requirements must be provided 7 days prior to the event date. We will endeavour to provide any additional special diets notified to us after this time but reserve the right to charge a supplement for additional preparation time and duplicate covers.
6.2. Please note that whilst every effort is made to prepare food in a suitable environment, nuts, gluten and other allergens are present in our kitchen and traces may therefore be found in our products.
6.3. A full list of allergens within each dish will be available at the Event and the Client should inform all guests with allergens to make these know to, and request information on allergens information on each dish from, the event manager.
7. Drinks
7.1. Drinks will be sold either as a set package price, on consumption or as a cash bar.
7.2. Where drinks are sold on consumption, no charge will be made for bottles or can returned with their label and cork/bottle top still intact and undamaged.
7.3. All drinks are subject to availability and Grazing reserve the right to provide suitable substitutes when a particular drink is out of stock. Grazing will notify the Client at the earliest opportunity when this occurs.
7.4. Where the Client provides their own drink an additional charge for handling, clearance and disposal of Clients’ own drinks in addition to any glassware and bar equipment hire and staffing charges for serving the Clients drinks.
8. Payment
8.1. On receipt of the signed proposal we will invoice 50% of the total which is due for payment within 14 days in order to confirm the booking.
8.2. A further 50% will be invoiced 28 days before the Event and is due for payment no later than seven days prior to the event date.
8.3. If the Event is less than 28 days from the date of Confirmation, the full amount will be invoiced and must be received, no later than 14 days prior to your event date in order to confirm your booking.
8.4. Booking are only confirmed on receipt of payment.
8.5. Drinks charged on consumption and additional items will be invoiced after the Event are due for payment within 14 days of the invoice date.
8.6. Any queries arising from an invoice must be communicated in writing to Grazing within 5 days of receipt.
8.7. Payment can be made by bank transfer, debit or credit card.
9. VAT
9.1. All prices are quoted exclusive of VAT which will be applied at the relevant rate
10. Cancellation
10.1. Once an Event has been Confirmed, Grazing reserve staff, time and ancillary items as well as booking up third party suppliers and may refuse to cater for other events that wish to book Grazing’s services. Therefore charges are payable for any cancellation of a Confirmed Event.
10.2. Any cancellation made by the Client must be notified to Grazing in writing. Date of receipt of this notice will determine the cancellation charge applicable.
10.3. In the event of cancellation of an Event, the following percentages of sales value will be charged to the Client:
Over 18 weeks’ notice of cancellation No Charge
Between 18 and 12 weeks’ notice of cancellation 25% of full charge
Between 12 and 4 weeks’ notice of cancellation 50% of full charge
Between 4 and 2 weeks’ notice of cancellation 75% of full charge
Less than 2 weeks’ notice of cancellation 100% of full charge
11. Loss & Damage
11.1. The Client is wholly responsible for all equipment from the time of delivery until it is collected.
11.2. Any breakages, loss or damage, caused by the Client or the Client’s guests, will be charged to the Client at the full replacement cost.
12. Cloakroom Facilities
12.1. We undertake to provide staff and equipment to provide cloakroom facilities at the Client’s request but we do not, by doing so, accept responsibility for guests’ possessions. These are left at the owner’s risk.
13. Indemnity
13.1. The Client will be responsible for and will indemnify Grazing fully against any claim, costs, loss, damage or liability arising due to any negligent act or default of the Client or any person for whom the Client is responsible.
14. Force Majeure
14.1. No liability is accepted for failure of performance due to strike, lockout, accidents, fire, floods, ice, obstruction or other such events beyond the control of Grazing.
15. Limitation of Liability
15.1. Grazing’s liability for direct losses or damages caused by its negligence or failure to perform its obligation shall be limited to the amount paid to us by the Client.
15.2. The liability of Grazing for a Supplier’s failure to provide services or otherwise is limited to the value of that Supplier’s services.
16. Data Protection
16.1. We reserve the right to use details of all Events including menus, photographs and Client company names in promotional martial except where expressly asked not to by the Client.
17. Staff Transport
17.1. Taxis must be booked for all staff finishing after 23:29 and starting before 07:00 to ensure their safe travel to or from the Event.
17.2. Staff taxi charges will be passed on to the Client in all cases.
18. Additional Staff Hours
18.1. Should your Event run on beyond the scheduled time or the breakdown go on beyond the planned time due to factors outside of our control, all additional staffing hours will be charged to the Client after the Event.
19. Travel
19.1. For travel outside of central London, travel costs will be charged.
19.2. Travelling time is charged at half the hourly rate for waiting and bar staff and the full hourly rate for chefs, drivers and managers.
20. Governing Law
20.1. This contract shall be governed by and construed in accordance with the laws of England and shall be subject to the jurisdiction of the English Courts.
21. Complaints
21.1. Any complaint must be received by Grazing in writing within 3 working days of the end of the Event.
22. Insurance
22.1. Grazing holds employers liability insurance of £10,000,000.
22.2. Grazing holds products & public liability insurance of £10,000.000.
22.3. Insurance certificates are available on request.
23. Commissions
23.1. Venue, agent and referral commissions will payable only when agreed in writing in advance of the event booking being confirmed and will be payable at the agreed percentage of net food and beverage sales revenue only, exclusive of staffing and 3rd party hire costs unless expressly agreed in writing prior to confirming the booking.
24. Quote Expiry
24.1 All quotes are valid for 14 days from the date of issue, unless the event date is less than 14 days away, in which case quotes are valid for 24 hours from the date of issue charged